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Title: [Staff] Report Triage Guide — Priority & Response Times
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#1
Not all reports have equal urgency. This guide defines priority levels and expected response times.

Priority 1 — Act immediately (within 2 hours)
  • Spam with malware, phishing, or scam links
  • Doxxing - personal information posted without consent
  • Illegal content of any kind
  • Direct threats against identifiable individuals
Action: remove the content first, handle the account after. Do not leave harmful content up while you deliberate.

Priority 2 — Same day
  • Targeted harassment in an active thread
  • Ban evasion accounts actively posting
  • Misinformation being spread in a fast-moving thread

Priority 3 — Within 48 hours
  • General rule violations (off-topic posts, minor rudeness)
  • Spam without malicious links (promotional posts, low-effort advertising)
  • Duplicate threads
  • Incorrect forum section

Priority 4 — When you get to it
  • Requests to move or merge threads
  • Minor formatting issues flagged by users
  • Outdated information in old threads

After handling a report
Post a brief update in the report thread here: what the report was, what action was taken, and by whom. This keeps the team aligned and creates a record for appeals.
  


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